tN
tracy N

1 reviews | Active since Jun 2017

19 Jun 2017, 13:21

bad service

<p>i have a homeloan account with standard bank and have been in the process of opening access account to link to my homeloan account and it has been over a month now</p> <p>they keep sending me back and forth for documents and the annoying part is that i am the one who has to always follow up only to find out weeks later they still need some more information from me. i first went on the 15th of may 2017 and today is the 19th of june and nothing still</p> <p> </p> <p>standard bank danfern square-i have never received more poor service than this</p>

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Replies (2)
Standard Bank
Standard Bank's reply10 Jul 2017, 12:44
Official

Dear Customer

Thank you for posting the message and allowing us the opportunity to look into the matter.

We will be in contact with you shortly.

Thanks,

Complaint Resolution Centre

***

Standard Bank
Standard Bank's reply12 Jul 2017, 13:13
Official

Good day Awelani,

I am thrilled to hear that your application has at last been sorted. Please accept our humblest apologies for the run around

kind regards

Helene