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Tshepo M

1 reviews | Active since Jul 2018

07 May 2020, 15:37

Bad service

Poor service I received from FNBLife, submitted my claim on the 29-04-20. Every time I call my claim is with the assessor they have to pay for my installment. I have been calling them and they don’t call and update me. Since the 29-04-20 I called them more than 5 times. Been told the claim will be assessed

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Replies (2)
Standard Bank
Standard Bank's reply07 May 2020, 16:56
Official
Dear Tshepo Mabebe

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply11 May 2020, 18:23
Official
Dear Tshepo Mabebe

Thank you once again for posting your comments.

Your comments states that the matter is for FNB life and this needs to be logged to them directly.

Kind regards

Complaint Resolution Centre
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