LH
Laura H

1 reviews | Active since Nov 2023

03 Nov 2023, 08:12

BAD SERVICE

In order to write this review had to tick 1 star which they dont deserve. I transfered funds from a standard bank account to a standard bank account for a deposit on a new car. One would assume it would be immediate like FNB however it took over 24 hours for it to reflect and obviously I couldnt get my new car when I wanted it. I have been with Standard Bank since 1975 and the way I feel at present I dont think Ill stay. I contacted customer care numerous times no help I even left my phone number for them to phone back 24 hours later still waiting for the return phone call. I contacted my I assumed banker and would you believe no answer. NO PERSONAL RECOMMENDATIONS FROM ME!!!!!!

0
Replies (4)
Standard Bank
Standard Bank's reply03 Nov 2023, 08:29
Official
Dear Laura

We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you.

Kindest regards, Standard Bank Hello Peter Team *** 
LH
Laura H's update03 Nov 2023, 08:37
Reviewer Update
This is nonsense standard bank send the same reply to everyone no matter what the problem was
Standard Bank
Standard Bank's reply03 Nov 2023, 08:41
Official
Dear Laura

Kindly be advised that your matter has been assigned to one of our agents and they will reach out to you. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team *** 
Standard Bank
Standard Bank's reply03 Nov 2023, 12:39
Official
Hello Laura

Thank you for taking our call, we truly apologize for the experience you encountered relating to this matter.

We truly value you as our client and will ensure that we provide a better service going forward. 

Should you need any further assistance, we’re always here to help. 

Kindest regards, Standard Bank Hello Peter Team ***