tvdW
tjaart van der Walt
1 reviews | Active since Jul 2020
03 Aug 2020, 06:36
Bad service
I have now tried 5 time via the Standard Bank website for somebody to contact me re an interest statement of a home loan with no luck.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
03 Aug 2020, 10:57Dear Tjaart Van der WaltThank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply03 Aug 2020, 10:57
Official
Dear Tjaart Van der WaltThank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
tvdW
tjaart van der Walt's updateReviewer Update
04 Aug 2020, 08:14And still I am waiting for the bank to phone me back. That happened to you commitment of providing the best possible service. This sucks
tvdW
tjaart van der Walt's update04 Aug 2020, 08:14
Reviewer Update
And still I am waiting for the bank to phone me back. That happened to you commitment of providing the best possible service. This sucks
Standard Bank's replyOfficial
04 Aug 2020, 15:35Dear tjaart van der Walt
Thank you for posting your comments.
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply04 Aug 2020, 15:35
Official
Dear tjaart van der Walt
Thank you for posting your comments.
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's replyOfficial
11 Aug 2020, 11:52Dear tjaart van der Walt
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply11 Aug 2020, 11:52
Official
Dear tjaart van der Walt
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
tvdW
tjaart van der Walt's updateReviewer Update
13 Aug 2020, 12:48First they send the wrong document and now I am not getting any further response from them
tvdW
tjaart van der Walt's update13 Aug 2020, 12:48
Reviewer Update
First they send the wrong document and now I am not getting any further response from them