MV
Menzi V
1 reviews | Active since Sept 2014
23 Sept 2020, 12:44
Bad Service
I have experienced a very bad service from Standard Bank. My service request has not been actioned since 15 September. I make follow up calls everyday and get told that it will be resolved same day. Service request no: ***
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
23 Sept 2020, 16:02Dear Menzi
Thank you for posting your comments.
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's reply23 Sept 2020, 16:02
Official
Dear Menzi
Thank you for posting your comments.
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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MV
Menzi V's updateReviewer Update
29 Sept 2020, 11:03How many days is your soon as possible because I am still struggling to get assistance. No one has come back to me.
MV
Menzi V's update29 Sept 2020, 11:03
Reviewer Update
How many days is your soon as possible because I am still struggling to get assistance. No one has come back to me.
Standard Bank's replyOfficial
07 Oct 2020, 11:06Good day Menzi,
We have received your complaint and would like to assist you further.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that we will address your concerns around the service you received in your latest interaction with us.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
Standard Bank's reply07 Oct 2020, 11:06
Official
Good day Menzi,
We have received your complaint and would like to assist you further.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that we will address your concerns around the service you received in your latest interaction with us.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre