Bad Service

Item: Standard Bank
Rating: 1
Author: heidi H

Very bad service from Standard Bank. I have been phoning for days just to get a settlement on my account as no one is answering the phone from the collectors side and when they answer the phone on the customer side they cant assist me. Then they put me on hold, and then I hold for hours. Please can I get assistance as I know you have a very high call volume surely you can get more people to work and assist.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

30 Apr 2020, 16:13

Hello Heidi

Thank you for posting your comments.
Your matter has been escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply30 Apr 2020, 16:13

Official

Hello Heidi

Thank you for posting your comments.
Your matter has been escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Standard Bank's replyOfficial

13 May 2020, 11:24

Dear heidi

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply13 May 2020, 11:24

Official