BAD SERVICE

THEY HAVE AN INTERNAL PROBLEM WITH THEIR ONLINE BANKING PLATFORM. I'M NOT ABLE TO DO PAYMENTS AS I NEED "PROMISE TEO PAY" ANY AMOUNT ACCORDING TO THE CONSULTANT TO GET ACCESS TO MY BENEFICARIES!!!!!!!!!!!!!!!! AFTER 90 MIN ON THE PHONE WITH THEM, NO RESOLVE TO THE PROBLEM. DOUBLE DEDUCTIONS WITH NO EXPLANATION. I WAS TOLD TO WAIT TILL TOMORROW FOR THIS TO RESOLVE. WHEN I SAID SHE HAVE 2 HOURS TO RESOLVE THIS OR I CLOSE MY ACCOUNT SHE ASSIST IMMEDIATELY. WHY MUST WE ALWAYS TREATHEN, SCREAM, SHOUT AND EXPLAIN OVER AND OVER WHAT THE PROBLEM IS. I AM CLOSING MY ACCOUNT WITH THEM IMMEDIATELY SEEMS LIKE TRAINING IS NON EXCISTANT. NO QUERY CAN BE RESOLVED WITH TO PHONE CUSTERMCARE NOT IMPRESSED AT ALL