RH
Ruwaida H
1 reviews | Active since Mar 2012
06 Sept 2023, 07:41
Bad Service
A Home Loan Agreement was arranged and yet the first instalment amount that was debited was higher than the agreed amount. From 6 August 2023, I am still awaiting feedback on the issue. The second debit will go off today and still no customer service from Standard Bank. I do not have the words to express my disappointment.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
06 Sept 2023, 07:57Good DayRuwaida
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Kind Regards
Standard Bank Hello Peter Team
***
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Sept 2023, 07:57
Official
Good DayRuwaida
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Kind Regards
Standard Bank Hello Peter Team
***
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Kind Regards
Standard Bank Hello Peter Team
***
RH
Ruwaida H's updateReviewer Update
06 Sept 2023, 10:11Good day
The email was received today after I sent through the Hello Peter query. Further, the email response dies not explain why the debit amount was higher than the agreed amount per the Letter from Standard Bank, so I am sure that you can understand the frustration on my side. It is pointless having an agreed amount in place if the debit amount will be higher. Can you respond to this?
The email was received today after I sent through the Hello Peter query. Further, the email response dies not explain why the debit amount was higher than the agreed amount per the Letter from Standard Bank, so I am sure that you can understand the frustration on my side. It is pointless having an agreed amount in place if the debit amount will be higher. Can you respond to this?
RH
Ruwaida H's update06 Sept 2023, 10:11
Reviewer Update
Good day
The email was received today after I sent through the Hello Peter query. Further, the email response dies not explain why the debit amount was higher than the agreed amount per the Letter from Standard Bank, so I am sure that you can understand the frustration on my side. It is pointless having an agreed amount in place if the debit amount will be higher. Can you respond to this?
The email was received today after I sent through the Hello Peter query. Further, the email response dies not explain why the debit amount was higher than the agreed amount per the Letter from Standard Bank, so I am sure that you can understand the frustration on my side. It is pointless having an agreed amount in place if the debit amount will be higher. Can you respond to this?
Standard Bank's replyOfficial
06 Sept 2023, 10:25Hi Ruwaida
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Sept 2023, 10:25
Official
Hi Ruwaida
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***