BC
Beatrice C
1 reviews | Active since Mar 2021
02 Mar 2021, 11:27
Bad Service
I lost my daughter who is an employee of the bank in November 2020 I went to the bank to notify them for her accounts. Till to date no one has advised what else we need to do. Now to my amazement her homeloan and other accounts are still going through even though I was told everything is frozen I was given the number for deceased estate which you hold more than an hour and are taken from pillar to post. I am really not happy with the way I was treated at my most hardest time
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
03 Mar 2021, 01:59Hello Beatrice Cindi
Thank you for posting your comment and our deepest condolences for the loss of your daughter. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
********** ********** (fax)
***********
Thank you for posting your comment and our deepest condolences for the loss of your daughter. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
********** ********** (fax)
***********
Standard Bank's reply03 Mar 2021, 01:59
Official
Hello Beatrice Cindi
Thank you for posting your comment and our deepest condolences for the loss of your daughter. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
********** ********** (fax)
***********
Thank you for posting your comment and our deepest condolences for the loss of your daughter. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
********** ********** (fax)
***********