SL
Susan L
1 reviews | Active since Feb 2020
03 Feb 2020, 11:51
Bad Service
I received a call from a telemarketer on 24 December offering a great deal on Standard Bank Mobile. I expressed interest and received confirmation that the Sim Card would be delivered within 24 to 36 hours.
Being Christmas and then New Year I gave additional time.
Eventually on 8 January I tried contacting Standard Bank Mobile to find out when the Sim Card would be delivered. First their system was down and then more excuses followed.
I eventually informed them that I want to cancel my order. I was informed that it was canceled.
Since last week I have received numerous calls and SMS's from RAM wanting to deliver the Sim.
Really bad service from beginning to end.
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Standard Bank's replyOfficial
03 Feb 2020, 16:15Hello Susan
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply03 Feb 2020, 16:15
Official
Hello Susan
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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