BAD SERVICE

Standard bank ***** department, will make you hold on the line until you hang up your phone, i don't know if that is the whole point for them to make you hold or what, last night 07/09/2019, i called to inquire as i received an OTP number via sms and i was not even active online or the app, a Guy by the name of Velile made hold close to an hour, my airtime ended exhausted, i called today again 08/09/2019, spoke to the lady, which happened i didn't catch her name and she also put me on hold for a very long time. this really sucks honestly, this is not a toll free line, therefore i do not understand why one has to hold for so long.