MM
Mmatshepo M
1 reviews | Active since Mar 2024
15 Mar 2024, 23:38
Bad service
I am very much disappointed in the level of service I'm getting, I settled my vehicle finance on the 11th March 2024 and when I call to make a follow I'm being told the payment is still not reflecting . The consultant even told to to send proof of payment in which I did and said I must wait six days for the issue to be resolved and call back again, they can even call me, im the one who keeps on calling. The debit order date is set to go off on the 20th and still will have to call for a refund whether the payment is reflecting or not, some of my debit orders will bounce and none of you even care about that.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
16 Mar 2024, 08:40Good day Mmatshepo
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Mar 2024, 08:40
Official
Good day Mmatshepo
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
MM
Mmatshepo M's updateReviewer Update
16 Mar 2024, 10:10Hi, I still haven't received and email inrorder to resend documents, alternatively email to *** .
Thanks
Thanks
MM
Mmatshepo M's update16 Mar 2024, 10:10
Reviewer Update
Hi, I still haven't received and email inrorder to resend documents, alternatively email to *** .
Thanks
Thanks
Standard Bank's replyOfficial
16 Mar 2024, 10:28Good day Mmatshepo
Thank you for the email.
We have sent correspondence to your eamil address,
Please acknowledge and respond accordingly.
Kind regards
Standard Bank Hello Peter Team
***
Thank you for the email.
We have sent correspondence to your eamil address,
Please acknowledge and respond accordingly.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Mar 2024, 10:28
Official
Good day Mmatshepo
Thank you for the email.
We have sent correspondence to your eamil address,
Please acknowledge and respond accordingly.
Kind regards
Standard Bank Hello Peter Team
***
Thank you for the email.
We have sent correspondence to your eamil address,
Please acknowledge and respond accordingly.
Kind regards
Standard Bank Hello Peter Team
***