Bad Service

I was at the Witbank CBD branch this morning at 08H30 to close my business account and the lady on the information desk gave the worst service ever. She asked for my ID and checked on the system and she said my account was handed over. I showed her on my app that the account had a zero balance. She then referred me to the self help where Tshepo Mhlanga a standard Bank Business Lending Consultant checked the account and confirmed that the account is not handed over. Tshepo even request her to take the call I was busy with so as to make my service experience better and she refused saying that she was busy with other clients but surprisingly I was there first of which I believe I should be served first. With the assistance on another consultant in the branch I went back to the lady to inform her of the feedback from Tshepo and that's when she said they do not close business accounts at this branch. She referred me to Saveways branch so as to close this account. She even declined to give me the business lending contact details and her response was that she is not allowed to give these contact details to clients . And to Tshepo Mhlanga from business lending you are a star my Man . Your service was great.