Bad security and broken internal processes

Yesterday, an erroneous blocked card caused my family to be late for a movie, as well as requiring us to enter the theater after the movie had started and not be able to get good seats. All because your systems erroneously flagged ***** on my husbands account again. Of all the times you have blocked his card erroneously, the one time someone **********ly used his physical card in a different province ~1000 km away 10 minutes after he physically used it, your systems missed that and we had to fight with you at our expense.<br> <br> Additionally, your security when dealing with clients (and when we call your call center) is broken, easy to bypass, and places your clients at risk. You keep telling me that it is industry standard, but that doesn't make it any less broken or dangerous. It's really rather sad that a computer game that I play, Eve Online, makes use of a stronger HTTPS certificate than my bank (they use an EV cert, you use a domain authenticated cert), and that all my online games take a more secure and safer approach to protecting my account than my bank does - making use of one time passwords for authentication instead of public information like ID number and address.