BAD RUSHED SERVICE - NOT HELPFUL AT ALL

Good afternoon,<br> I was logged out of my Internet Banking 100's of kms away from home. I was out in Utrecht. I contacted the Call Centre at 9am only to be told that I have to visit a branch to reset my CSP password. I then travelled 60kms to Standard bank branch in Newcastle Mall. I waited half an hour in the queue and was attended to and asked to use the Kiosk computer without any assistance. I then failed to reset the password on my own and was told to re-join the queue.I then waited another half hour to be told that my password can only be reset using my ATM card which I do not carry with me because its an old ATM card. My beneficiaries were transferred to my Cheque account. I was told to use the ATM to make the Urgent transfer to the beneficiary. A guy assisted me to the ATM. I was then told that I cannot change the beneficiary Reference at the ATM and that can only be done inside the bank..At that point I GAVE UP and had enough of poor service.<br> Several hours later I contacted the Customer service,. Spoke to Timoty who gladly assisted me to re-set the CSP pin without any ATM card..Thank you Timothy..I wasted ttravel time and petrol and got ZERO Assistance..