Bad reception at Standard Bank Sandton

On the 31st January at around 13h00 I visited to the branch to meet a Prestige banker to sign documents at the reception the I asked to see her and the reception quickly went to look for her and she came back with the answer ' she on lunch' without explaining further and she was on her next customer and she went around the corner with the customer and left me standing by myself at the reception,she came back NOT interested in me I had to ask her when was the consultant coming back from lunch hesitantly she rep**** 'at half past' I explained my situation probing her to look for her in the branch somewhere as she is aware that I was coming but NO she was not even having an eye contact and was not interested in my issue, i asked her for a pen and paper to scribble a note to leave for the consultant , whilst busy the team leader came at the reception and asked another staff member who was checking the register to quickly go and call Patience at the back office because there were customers waiting for consultants,to my relieve I thought Mmadira will tell me to wait a bit for Patience but 'NO' she was happy that i was leaving the branch and leaving a note to somebody who was in the branch,She showed no INTEREST in me as a customer, she was not even ENGAGING in the conversation even when I told her that it is important to sign the documents as I will not be able to come back for weeks to come, she was TOTALLY not INTERESTED she SEEMED to want me to leave so that she could CONTINUE with what ever was on her MIND .....and the reception desk was not busy only Equeries had a QUEU , It was only myself or the next incoming customer that she would direct to enqueries , I felt that she should'nt have been at the reception if she was not THERE to assist or she was just LAZY to call the other staff and did not CARE whether there was NEW business OR a bank customer that needed to be Served to satisfaction and to my suprise the other consultant, called me to come back 2 minutes after leaving the branch as she found the note i left for her!!!!REALLY in 2018 the Banj still have people behaving like ThIs MaDira????