RE
Rae E

1 reviews | Active since Nov 2014

06 Sept 2016, 14:07

Bad Promises

<p> </p> <p>Two months ago we went to standard Bank at the Matlosana Mall, we enquired as how to get my daughters Standard Bank Card to work for online shopping.</p> <p>The consultant took the card and did some settings on her PC to the card.</p> <p>Still, nothing worked, the next week we returned to Standard Bank at Matlosana Mall. Now a different consultant informed us the card is totally outdated and we need a new card. Standard Bank issued us with a new card.</p> <p>The card still did not work.</p> <p>Two weeks ago (20 August 2016) we tried a different branch, we went to the Standard Bank in the Flamwood walk. A gentleman assisted us and said he will rectify the problem. He requested that we give him two working days to rectify, and then he will call us. 31 August I returned to the Flamwood Branch and spoke to the very same gentleman, he apologized and said he forgot, he will call me the very next day. Well, you guessed right, it has been one week and still no call.</p> <p>Really Standard Bank, I know I earn a minuscule salary, but your promises are BAD</p>

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Replies (3)
Standard Bank
Standard Bank's reply07 Sept 2016, 08:22
Official

Good day Rae

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply08 Sept 2016, 10:24
Official

Good day Rae

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply12 Sept 2016, 13:36
Official

Dear Rae

Thank you once again for your posting.

I refer to my email correspondence with your daughter and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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