MK
Michael K

1 reviews | Active since Dec 2012

18 Mar 2015, 20:48

Bad Product Knowledge

I purchased a product from a stranger and we agreed to conduct the transaction on a COD basis. I would hand over the R18,700 asking price in cash and walk away with the goods.<br> I did not feel comfortable in crossing Johannesburg with R18,700 in cash and therefore contacted your Fourways branch for assistance. They suggested that I give the seller a bank guaranteed cheque for R18,700 made out in his name and that would be redeemable in cash at any Standard Bank branch. <br> Armed with the cheque I drove to Benoni where I handed the seller the cheque made out in his name for R18,700 and collected the goods on a handshake.<br> A few hours later I received a very irate call from the seller informing me that the Standard Bank Benoni branch had refused to pay the cheque in cash as it was non-negotiable.<br> The seller is now threatening to name and shame me on social media. <br> Please be aware that if this is the case it will not be my name but that of Standard Bank dragged through the mud.<br> This 'service' cost me R118. Please honour it in which ever way you can. <br> You have put me in a very embarrassing situation. <br> I cannot wait the usual 24 hours for you to get your act together.<br> <br> <br>

0
Replies (1)
Standard Bank
Standard Bank's reply19 Mar 2015, 09:36
Official
Hello Kingo,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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Best regards,