CV
Conric V
1 reviews | Active since May 2014
04 Feb 2023, 18:24
BAD POST SALE SERVICE
I have/had a Personal Loan with them, acc. nr *** that is a TERM loan of 54months since March 2018,which were to have expired end September 2022 but it kept deducting premiums.
I tried calling them to make arrangements for arrears amounts and found that according to them I still owe them a lot more then the months I was in arrears.
When I called them to have this matter resolved, when I eventually got through on the phone and after confirming my details, the phone was dropped in my ear and seconds after received a sms thanking me for making arrangements for payments.
I then called again and then got to someone who informed me that I had requested a payment holiday, when I went and checked my statement, which I had to go into the bank for and had never previously received a statements, I found the months that the person on the phone had told me has still gone off from my bank account
Then phone was dropped on me again when I requested this so called PAYMENT HOLIDAY REQUEST PROOF, as I have never requested for it. Since then, 4th Jan 2023 I have not been able to get clarity with regards to this so called PAYMENT HOLIDAY REQUEST, which I did not request or why the installments was still deducted, when I want to make payment arrangements for the arrears amounts.
When requesting for the statement I was told I it would be emailed but I never received any statement I had to go into the bank in 2022 to request one. They keep sending me sms's regarding an arrangement and STRAUSDALY attorneys keep sending emails since the first year of having taken out the loan and I have never made any payments to them but the installments was debited from my cheque account with standard Bank.
I have never made any other arrangements to settle my debt with STANDARD BANK the the contract that I went into when I made the loan. And why is lawyers calling me and not the bank, the bank never contacted me, I always called them and they just never can give me any answers.
I want proof of this so called payment arrangements and payment holiday, if none can be provided i will on my end have my lawyers look into the matter and seize paymrents of any arrears til clarity can be provided because this is gross violation of my consumer rights and are willing to have this matter be resolved in a court of law and sue STANDARD BANK for this.
Helpful (0)
Replies (20)0
Replies (20)
Standard Bank's replyOfficial
05 Feb 2023, 08:25Dear Conric De Villiers
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply05 Feb 2023, 08:25
Official
Dear Conric De Villiers
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
CV
Conric V's updateReviewer Update
07 Feb 2023, 16:31Two(2) business days past and still no feedback
CV
Conric V's update07 Feb 2023, 16:31
Reviewer Update
Two(2) business days past and still no feedback
Standard Bank's replyOfficial
07 Feb 2023, 17:07Good day Conric
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
We sincerely apologize for the delayed response.
Thank you
Kindest regardsStandard Bank Hello Peter Team ***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
We sincerely apologize for the delayed response.
Thank you
Kindest regardsStandard Bank Hello Peter Team ***
Standard Bank's reply07 Feb 2023, 17:07
Official
Good day Conric
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
We sincerely apologize for the delayed response.
Thank you
Kindest regardsStandard Bank Hello Peter Team ***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
We sincerely apologize for the delayed response.
Thank you
Kindest regardsStandard Bank Hello Peter Team ***
CV
Conric V's updateReviewer Update
13 Feb 2023, 11:44Good Day
I have received statements from 19 Jan 2020 quarterly till 19 October 2022, Thank you.
Now the new issue is that I received the statements as Access Loan, when I app**** for the account it was a Term Loan not a Current Account which I have a statement referring to this account as being a Term Loan.
You are also yet to provide the so called proof for request for Payment Holiday as your consulted informed me per telephone that I apparently app**** for it.
The statement I have on hand that refer to my account as a Term Loan not Access Loan as per your statements sent to me. You changed the account type without my consent and if according to you I changed it , please provide proof in this regard as well as this is ******** as well and as the rule within types of accounts are different .
I think I will have to refer this to my lawyer for further advise by law as this is a gross negligent infringement of my rights as a consumer. The Term of 54 months which what the Term of my loan was started March 2018 and ended September 2022 which is 54 months.
If the need requires I will also make a media statement as you provided me with the proof I need to take this further if answers cant be given from you within this day 2023 February 13th.
Please get back to me ASAP please because I need answers and will stop payment till this matter is resolved if these concerns of mine is not given the attention it requires as it seems like you do not have a hold on your business.
You are to request permission from me to deduct instalments beyond the TERM of loan, that for being the reason for me wanting to make arrangements for to begin with.
Kind regards
I have received statements from 19 Jan 2020 quarterly till 19 October 2022, Thank you.
Now the new issue is that I received the statements as Access Loan, when I app**** for the account it was a Term Loan not a Current Account which I have a statement referring to this account as being a Term Loan.
You are also yet to provide the so called proof for request for Payment Holiday as your consulted informed me per telephone that I apparently app**** for it.
The statement I have on hand that refer to my account as a Term Loan not Access Loan as per your statements sent to me. You changed the account type without my consent and if according to you I changed it , please provide proof in this regard as well as this is ******** as well and as the rule within types of accounts are different .
I think I will have to refer this to my lawyer for further advise by law as this is a gross negligent infringement of my rights as a consumer. The Term of 54 months which what the Term of my loan was started March 2018 and ended September 2022 which is 54 months.
If the need requires I will also make a media statement as you provided me with the proof I need to take this further if answers cant be given from you within this day 2023 February 13th.
Please get back to me ASAP please because I need answers and will stop payment till this matter is resolved if these concerns of mine is not given the attention it requires as it seems like you do not have a hold on your business.
You are to request permission from me to deduct instalments beyond the TERM of loan, that for being the reason for me wanting to make arrangements for to begin with.
Kind regards
CV
Conric V's update13 Feb 2023, 11:44
Reviewer Update
Good Day
I have received statements from 19 Jan 2020 quarterly till 19 October 2022, Thank you.
Now the new issue is that I received the statements as Access Loan, when I app**** for the account it was a Term Loan not a Current Account which I have a statement referring to this account as being a Term Loan.
You are also yet to provide the so called proof for request for Payment Holiday as your consulted informed me per telephone that I apparently app**** for it.
The statement I have on hand that refer to my account as a Term Loan not Access Loan as per your statements sent to me. You changed the account type without my consent and if according to you I changed it , please provide proof in this regard as well as this is ******** as well and as the rule within types of accounts are different .
I think I will have to refer this to my lawyer for further advise by law as this is a gross negligent infringement of my rights as a consumer. The Term of 54 months which what the Term of my loan was started March 2018 and ended September 2022 which is 54 months.
If the need requires I will also make a media statement as you provided me with the proof I need to take this further if answers cant be given from you within this day 2023 February 13th.
Please get back to me ASAP please because I need answers and will stop payment till this matter is resolved if these concerns of mine is not given the attention it requires as it seems like you do not have a hold on your business.
You are to request permission from me to deduct instalments beyond the TERM of loan, that for being the reason for me wanting to make arrangements for to begin with.
Kind regards
I have received statements from 19 Jan 2020 quarterly till 19 October 2022, Thank you.
Now the new issue is that I received the statements as Access Loan, when I app**** for the account it was a Term Loan not a Current Account which I have a statement referring to this account as being a Term Loan.
You are also yet to provide the so called proof for request for Payment Holiday as your consulted informed me per telephone that I apparently app**** for it.
The statement I have on hand that refer to my account as a Term Loan not Access Loan as per your statements sent to me. You changed the account type without my consent and if according to you I changed it , please provide proof in this regard as well as this is ******** as well and as the rule within types of accounts are different .
I think I will have to refer this to my lawyer for further advise by law as this is a gross negligent infringement of my rights as a consumer. The Term of 54 months which what the Term of my loan was started March 2018 and ended September 2022 which is 54 months.
If the need requires I will also make a media statement as you provided me with the proof I need to take this further if answers cant be given from you within this day 2023 February 13th.
Please get back to me ASAP please because I need answers and will stop payment till this matter is resolved if these concerns of mine is not given the attention it requires as it seems like you do not have a hold on your business.
You are to request permission from me to deduct instalments beyond the TERM of loan, that for being the reason for me wanting to make arrangements for to begin with.
Kind regards
Standard Bank's replyOfficial
13 Feb 2023, 11:57Good day Mr. De Villiers
Kindly note that all Access Loans have been renamed hence the Term loan. Our statement portal however still uses the phrase Access Loan.
Our team has forwarded you a separate email providing more clarity on the loan and the payment holiday in question.
You may respond on email and the team will be able to respond directly to you.
Regards
Standard Bank Hello Peter Team ***
Kindly note that all Access Loans have been renamed hence the Term loan. Our statement portal however still uses the phrase Access Loan.
Our team has forwarded you a separate email providing more clarity on the loan and the payment holiday in question.
You may respond on email and the team will be able to respond directly to you.
Regards
Standard Bank Hello Peter Team ***
Standard Bank's reply13 Feb 2023, 11:57
Official
Good day Mr. De Villiers
Kindly note that all Access Loans have been renamed hence the Term loan. Our statement portal however still uses the phrase Access Loan.
Our team has forwarded you a separate email providing more clarity on the loan and the payment holiday in question.
You may respond on email and the team will be able to respond directly to you.
Regards
Standard Bank Hello Peter Team ***
Kindly note that all Access Loans have been renamed hence the Term loan. Our statement portal however still uses the phrase Access Loan.
Our team has forwarded you a separate email providing more clarity on the loan and the payment holiday in question.
You may respond on email and the team will be able to respond directly to you.
Regards
Standard Bank Hello Peter Team ***
CV
Conric V's updateReviewer Update
28 Feb 2023, 08:32GOOD DAY
I STILL CONSIDER THIS MATTER AS BEING UNRESOLVED AS ONLY THE THING YOU HAVE DONE IS SEND ME A LOT OF BACK DATED STATEMENTS OF THE ACCOUNT. MY TERM, AS YOU REFER TO IT, HAS ENDED THE 30TH SEPT 2022 BUT YOU ARE YET TO HAVE CONTACTED ME FOR ARRANGEMENT ON ARREARS. YOU JUST DEDUCTED FROM MY ACCOUNT AGAIN TODAY WHICH IS UNACCEPTABLE BECAUSE THIS IS WITHOUT MY CONSENT. I AWAIT RESPONSE WITHIN THIS DAY FROM YOU AND I AM TRANSFERING MY AFFAIRS TO ANOTHER BANK BECAUSE YOUR SERVICE ARE THE WORST.
I STILL CONSIDER THIS MATTER AS BEING UNRESOLVED AS ONLY THE THING YOU HAVE DONE IS SEND ME A LOT OF BACK DATED STATEMENTS OF THE ACCOUNT. MY TERM, AS YOU REFER TO IT, HAS ENDED THE 30TH SEPT 2022 BUT YOU ARE YET TO HAVE CONTACTED ME FOR ARRANGEMENT ON ARREARS. YOU JUST DEDUCTED FROM MY ACCOUNT AGAIN TODAY WHICH IS UNACCEPTABLE BECAUSE THIS IS WITHOUT MY CONSENT. I AWAIT RESPONSE WITHIN THIS DAY FROM YOU AND I AM TRANSFERING MY AFFAIRS TO ANOTHER BANK BECAUSE YOUR SERVICE ARE THE WORST.
CV
Conric V's update28 Feb 2023, 08:32
Reviewer Update
GOOD DAY
I STILL CONSIDER THIS MATTER AS BEING UNRESOLVED AS ONLY THE THING YOU HAVE DONE IS SEND ME A LOT OF BACK DATED STATEMENTS OF THE ACCOUNT. MY TERM, AS YOU REFER TO IT, HAS ENDED THE 30TH SEPT 2022 BUT YOU ARE YET TO HAVE CONTACTED ME FOR ARRANGEMENT ON ARREARS. YOU JUST DEDUCTED FROM MY ACCOUNT AGAIN TODAY WHICH IS UNACCEPTABLE BECAUSE THIS IS WITHOUT MY CONSENT. I AWAIT RESPONSE WITHIN THIS DAY FROM YOU AND I AM TRANSFERING MY AFFAIRS TO ANOTHER BANK BECAUSE YOUR SERVICE ARE THE WORST.
I STILL CONSIDER THIS MATTER AS BEING UNRESOLVED AS ONLY THE THING YOU HAVE DONE IS SEND ME A LOT OF BACK DATED STATEMENTS OF THE ACCOUNT. MY TERM, AS YOU REFER TO IT, HAS ENDED THE 30TH SEPT 2022 BUT YOU ARE YET TO HAVE CONTACTED ME FOR ARRANGEMENT ON ARREARS. YOU JUST DEDUCTED FROM MY ACCOUNT AGAIN TODAY WHICH IS UNACCEPTABLE BECAUSE THIS IS WITHOUT MY CONSENT. I AWAIT RESPONSE WITHIN THIS DAY FROM YOU AND I AM TRANSFERING MY AFFAIRS TO ANOTHER BANK BECAUSE YOUR SERVICE ARE THE WORST.
CV
Conric V's updateReviewer Update
04 Mar 2023, 13:09I have been waiting on your reply, I also wish to bring to your attention that the insurance on this loan was stopped without giving any notice in December 2020 and you never reduced my premium, this then resulting that I have paid more then what was required of me then which amount to R5 170(deducting the months no instalments was paid) paid more then what was required over this period which add up to three(3) months instalments almost.
You have also kept deducting since the agreed 54 month term ended September 2022, you kept deducting up until end February 2023 which adds up to five(5) months longer then what was agreed upon without my consent, if you had just contacted me to make arrangements.
If i do my calculation correctly then my debt is settled.
As the following months installments was outstanding:
1. June 2019
2. February 2020
3. May 2020
4. Apr 2021
5. May 2021
6. June 2021
7. September 2021
8. June 2022
I consider these deducted months as instalments and as already paid as stated above as I had a fifty four(54) month term loan with you not for longer and you deducted for five(5) months extra already.
Please have your lawyers stop calling and emailing me. I am going to consult with lawyers of my own to bring this malpractice to the attention of the relevant bodies that govern banks as you are doing this to other account holders I believe as well.
Kind regards
You have also kept deducting since the agreed 54 month term ended September 2022, you kept deducting up until end February 2023 which adds up to five(5) months longer then what was agreed upon without my consent, if you had just contacted me to make arrangements.
If i do my calculation correctly then my debt is settled.
As the following months installments was outstanding:
1. June 2019
2. February 2020
3. May 2020
4. Apr 2021
5. May 2021
6. June 2021
7. September 2021
8. June 2022
I consider these deducted months as instalments and as already paid as stated above as I had a fifty four(54) month term loan with you not for longer and you deducted for five(5) months extra already.
Please have your lawyers stop calling and emailing me. I am going to consult with lawyers of my own to bring this malpractice to the attention of the relevant bodies that govern banks as you are doing this to other account holders I believe as well.
Kind regards
CV
Conric V's update04 Mar 2023, 13:09
Reviewer Update
I have been waiting on your reply, I also wish to bring to your attention that the insurance on this loan was stopped without giving any notice in December 2020 and you never reduced my premium, this then resulting that I have paid more then what was required of me then which amount to R5 170(deducting the months no instalments was paid) paid more then what was required over this period which add up to three(3) months instalments almost.
You have also kept deducting since the agreed 54 month term ended September 2022, you kept deducting up until end February 2023 which adds up to five(5) months longer then what was agreed upon without my consent, if you had just contacted me to make arrangements.
If i do my calculation correctly then my debt is settled.
As the following months installments was outstanding:
1. June 2019
2. February 2020
3. May 2020
4. Apr 2021
5. May 2021
6. June 2021
7. September 2021
8. June 2022
I consider these deducted months as instalments and as already paid as stated above as I had a fifty four(54) month term loan with you not for longer and you deducted for five(5) months extra already.
Please have your lawyers stop calling and emailing me. I am going to consult with lawyers of my own to bring this malpractice to the attention of the relevant bodies that govern banks as you are doing this to other account holders I believe as well.
Kind regards
You have also kept deducting since the agreed 54 month term ended September 2022, you kept deducting up until end February 2023 which adds up to five(5) months longer then what was agreed upon without my consent, if you had just contacted me to make arrangements.
If i do my calculation correctly then my debt is settled.
As the following months installments was outstanding:
1. June 2019
2. February 2020
3. May 2020
4. Apr 2021
5. May 2021
6. June 2021
7. September 2021
8. June 2022
I consider these deducted months as instalments and as already paid as stated above as I had a fifty four(54) month term loan with you not for longer and you deducted for five(5) months extra already.
Please have your lawyers stop calling and emailing me. I am going to consult with lawyers of my own to bring this malpractice to the attention of the relevant bodies that govern banks as you are doing this to other account holders I believe as well.
Kind regards
Standard Bank's replyOfficial
04 Mar 2023, 13:51Dear Mr. De Villiers
We have noted your concerns. We will request out team to look into your latest concerns and provide you with feedback.
Please await feedback from the team.
Kindest regards, Standard Bank Hello Peter Team ***
We have noted your concerns. We will request out team to look into your latest concerns and provide you with feedback.
Please await feedback from the team.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply04 Mar 2023, 13:51
Official
Dear Mr. De Villiers
We have noted your concerns. We will request out team to look into your latest concerns and provide you with feedback.
Please await feedback from the team.
Kindest regards, Standard Bank Hello Peter Team ***
We have noted your concerns. We will request out team to look into your latest concerns and provide you with feedback.
Please await feedback from the team.
Kindest regards, Standard Bank Hello Peter Team ***
CV
Conric V's updateReviewer Update
11 Mar 2023, 15:22I am yet to get feedback from Standard bank, I was rather contacted by Standard bank's lawyers, StrausDaly, to offer a settlement quote. This is far fetched as I have stated in previous communication I have paid ALL instalments for this loan.
CV
Conric V's update11 Mar 2023, 15:22
Reviewer Update
I am yet to get feedback from Standard bank, I was rather contacted by Standard bank's lawyers, StrausDaly, to offer a settlement quote. This is far fetched as I have stated in previous communication I have paid ALL instalments for this loan.
Standard Bank's replyOfficial
12 Mar 2023, 08:19Hi Conric
Thank you for letting us know. We will follow up and get back to you.
We apologise for the delay getting back to you.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for letting us know. We will follow up and get back to you.
We apologise for the delay getting back to you.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply12 Mar 2023, 08:19
Official
Hi Conric
Thank you for letting us know. We will follow up and get back to you.
We apologise for the delay getting back to you.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for letting us know. We will follow up and get back to you.
We apologise for the delay getting back to you.
Kindest regards, Standard Bank Hello Peter Team ***
CV
Conric V's updateReviewer Update
19 Dec 2023, 11:32Good day
I am still awaiting your response, this up to now has been a fruitless exercise and think I should report this to the The National Consumer Commission for your bad service should be brought to their attention
I am still awaiting your response, this up to now has been a fruitless exercise and think I should report this to the The National Consumer Commission for your bad service should be brought to their attention
CV
Conric V's update19 Dec 2023, 11:32
Reviewer Update
Good day
I am still awaiting your response, this up to now has been a fruitless exercise and think I should report this to the The National Consumer Commission for your bad service should be brought to their attention
I am still awaiting your response, this up to now has been a fruitless exercise and think I should report this to the The National Consumer Commission for your bad service should be brought to their attention
Standard Bank's replyOfficial
19 Dec 2023, 12:11Hi Conric
this is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
this is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply19 Dec 2023, 12:11
Official
Hi Conric
this is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
this is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
CV
Conric V's updateReviewer Update
19 Dec 2023, 17:49Good Day
I have been waiting on your reply, I also wish to bring to your attention that the insurance on this loan was stopped without giving any notice in December 2020 and you never reduced my premium, this then resulting that I have paid more then what was required of me then which amount to R5 170(deducting the months no instalments was paid) paid more then what was required over this period which add up to three(3) months instalments almost.
You have also kept deducting since the agreed 54 month term ended September 2022, you kept deducting up until end February 2023 which adds up to five(5) months longer then what was agreed upon without my consent, if you had just contacted me to make arrangements. But I left it you to deduct as I knew my account/loan was in arrears and this was without consent from myself
If i do my calculation correctly then my debt is settled. Where does an amount of R21 000+ come from?
As the following months installments was outstanding:
1. June 2019
2. February 2020
3. May 2020
4. Apr 2021
5. May 2021
6. June 2021
7. September 2021
8. June 2022
I consider these deducted months without my consent as instalments and as already paid as stated above as I had a fifty four(54) month term loan with you not for longer and you deducted for five(5) months extra.
I am going to consult with lawyers of my own to bring this malpractice to the attention of the relevant bodies that govern banks as you are doing this to other account holders I believe as well.
I have been waiting on your reply, I also wish to bring to your attention that the insurance on this loan was stopped without giving any notice in December 2020 and you never reduced my premium, this then resulting that I have paid more then what was required of me then which amount to R5 170(deducting the months no instalments was paid) paid more then what was required over this period which add up to three(3) months instalments almost.
You have also kept deducting since the agreed 54 month term ended September 2022, you kept deducting up until end February 2023 which adds up to five(5) months longer then what was agreed upon without my consent, if you had just contacted me to make arrangements. But I left it you to deduct as I knew my account/loan was in arrears and this was without consent from myself
If i do my calculation correctly then my debt is settled. Where does an amount of R21 000+ come from?
As the following months installments was outstanding:
1. June 2019
2. February 2020
3. May 2020
4. Apr 2021
5. May 2021
6. June 2021
7. September 2021
8. June 2022
I consider these deducted months without my consent as instalments and as already paid as stated above as I had a fifty four(54) month term loan with you not for longer and you deducted for five(5) months extra.
I am going to consult with lawyers of my own to bring this malpractice to the attention of the relevant bodies that govern banks as you are doing this to other account holders I believe as well.
CV
Conric V's update19 Dec 2023, 17:49
Reviewer Update
Good Day
I have been waiting on your reply, I also wish to bring to your attention that the insurance on this loan was stopped without giving any notice in December 2020 and you never reduced my premium, this then resulting that I have paid more then what was required of me then which amount to R5 170(deducting the months no instalments was paid) paid more then what was required over this period which add up to three(3) months instalments almost.
You have also kept deducting since the agreed 54 month term ended September 2022, you kept deducting up until end February 2023 which adds up to five(5) months longer then what was agreed upon without my consent, if you had just contacted me to make arrangements. But I left it you to deduct as I knew my account/loan was in arrears and this was without consent from myself
If i do my calculation correctly then my debt is settled. Where does an amount of R21 000+ come from?
As the following months installments was outstanding:
1. June 2019
2. February 2020
3. May 2020
4. Apr 2021
5. May 2021
6. June 2021
7. September 2021
8. June 2022
I consider these deducted months without my consent as instalments and as already paid as stated above as I had a fifty four(54) month term loan with you not for longer and you deducted for five(5) months extra.
I am going to consult with lawyers of my own to bring this malpractice to the attention of the relevant bodies that govern banks as you are doing this to other account holders I believe as well.
I have been waiting on your reply, I also wish to bring to your attention that the insurance on this loan was stopped without giving any notice in December 2020 and you never reduced my premium, this then resulting that I have paid more then what was required of me then which amount to R5 170(deducting the months no instalments was paid) paid more then what was required over this period which add up to three(3) months instalments almost.
You have also kept deducting since the agreed 54 month term ended September 2022, you kept deducting up until end February 2023 which adds up to five(5) months longer then what was agreed upon without my consent, if you had just contacted me to make arrangements. But I left it you to deduct as I knew my account/loan was in arrears and this was without consent from myself
If i do my calculation correctly then my debt is settled. Where does an amount of R21 000+ come from?
As the following months installments was outstanding:
1. June 2019
2. February 2020
3. May 2020
4. Apr 2021
5. May 2021
6. June 2021
7. September 2021
8. June 2022
I consider these deducted months without my consent as instalments and as already paid as stated above as I had a fifty four(54) month term loan with you not for longer and you deducted for five(5) months extra.
I am going to consult with lawyers of my own to bring this malpractice to the attention of the relevant bodies that govern banks as you are doing this to other account holders I believe as well.
Standard Bank's replyOfficial
19 Dec 2023, 18:00Dear Conric
Thank you for writing back to us.
Please be advised that we will follow up with our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for writing back to us.
Please be advised that we will follow up with our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply19 Dec 2023, 18:00
Official
Dear Conric
Thank you for writing back to us.
Please be advised that we will follow up with our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for writing back to us.
Please be advised that we will follow up with our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
CV
Conric V's updateReviewer Update
22 Dec 2023, 10:55Good day
I am still awaiting your response
I am not dealing with your laywers as I have business with you not them, I've been sent emails and calls from lawyers not Standard baink. This is not dealing with the details/issues mentioned in the above message. I think I have to bring this to the attention of a higher authority.
As you are seemingly unable or unwilling to deal with the issue.
I will only deal with Standard bank and not lawyers because I have business with you nit them..
I am still awaiting your response
I am not dealing with your laywers as I have business with you not them, I've been sent emails and calls from lawyers not Standard baink. This is not dealing with the details/issues mentioned in the above message. I think I have to bring this to the attention of a higher authority.
As you are seemingly unable or unwilling to deal with the issue.
I will only deal with Standard bank and not lawyers because I have business with you nit them..
CV
Conric V's update22 Dec 2023, 10:55
Reviewer Update
Good day
I am still awaiting your response
I am not dealing with your laywers as I have business with you not them, I've been sent emails and calls from lawyers not Standard baink. This is not dealing with the details/issues mentioned in the above message. I think I have to bring this to the attention of a higher authority.
As you are seemingly unable or unwilling to deal with the issue.
I will only deal with Standard bank and not lawyers because I have business with you nit them..
I am still awaiting your response
I am not dealing with your laywers as I have business with you not them, I've been sent emails and calls from lawyers not Standard baink. This is not dealing with the details/issues mentioned in the above message. I think I have to bring this to the attention of a higher authority.
As you are seemingly unable or unwilling to deal with the issue.
I will only deal with Standard bank and not lawyers because I have business with you nit them..
CV
Conric V's updateReviewer Update
23 Dec 2023, 08:15I never app**** for a ACCESS LOAN, I app**** for a Term Loan of which it was 54 months. The rules of the different types of Lian differ. I have paid 52months of my TERM Loan and you stopped credit life insurance in Dec 2020 and kept dedudcting the Lian premium as per usual and never reduced it meaning I paid more then what was needed since Dec 2020. Thus extra moneys adding up to R5170 which is the amount of the 3 months installments still owed. You sent me a message that you talked to me earlier this week which you never did. And if you say we taljed provide me with acopy of the call which you won't have because we never spoke.
I am formally informing you that I am reffering this matter to the Ombit for banks as you are wasting my time.
You keep saying you'll get back to me but never do. Communicate via this platform
I am formally informing you that I am reffering this matter to the Ombit for banks as you are wasting my time.
You keep saying you'll get back to me but never do. Communicate via this platform
CV
Conric V's update23 Dec 2023, 08:15
Reviewer Update
I never app**** for a ACCESS LOAN, I app**** for a Term Loan of which it was 54 months. The rules of the different types of Lian differ. I have paid 52months of my TERM Loan and you stopped credit life insurance in Dec 2020 and kept dedudcting the Lian premium as per usual and never reduced it meaning I paid more then what was needed since Dec 2020. Thus extra moneys adding up to R5170 which is the amount of the 3 months installments still owed. You sent me a message that you talked to me earlier this week which you never did. And if you say we taljed provide me with acopy of the call which you won't have because we never spoke.
I am formally informing you that I am reffering this matter to the Ombit for banks as you are wasting my time.
You keep saying you'll get back to me but never do. Communicate via this platform
I am formally informing you that I am reffering this matter to the Ombit for banks as you are wasting my time.
You keep saying you'll get back to me but never do. Communicate via this platform
CV
Conric V's updateReviewer Update
15 Jan 2024, 17:36You keep have your lawyers calling me rather then have the issue of stated fact being addressed and giving feedback relating it.
I'll have to refer this to the ombid as this is ********l business practice.
I'll have to refer this to the ombid as this is ********l business practice.
CV
Conric V's update15 Jan 2024, 17:36
Reviewer Update
You keep have your lawyers calling me rather then have the issue of stated fact being addressed and giving feedback relating it.
I'll have to refer this to the ombid as this is ********l business practice.
I'll have to refer this to the ombid as this is ********l business practice.
CV
Conric V's updateReviewer Update
16 Mar 2024, 17:12Good day
From my last request for response you have yet to reply with a definite response as to what you are doing about this matter
From my last request for response you have yet to reply with a definite response as to what you are doing about this matter
CV
Conric V's update16 Mar 2024, 17:12
Reviewer Update
Good day
From my last request for response you have yet to reply with a definite response as to what you are doing about this matter
From my last request for response you have yet to reply with a definite response as to what you are doing about this matter
Standard Bank's replyOfficial
17 Mar 2024, 08:42Good day Sir
We hope all is well.
Kindly note we have sent you an email with regards to your matter.
Please acknowledge and respond accordingly.
We do look forward to further engegements with you.
Kind regards
Standard Bank Hello Peter Team
***
We hope all is well.
Kindly note we have sent you an email with regards to your matter.
Please acknowledge and respond accordingly.
We do look forward to further engegements with you.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Mar 2024, 08:42
Official
Good day Sir
We hope all is well.
Kindly note we have sent you an email with regards to your matter.
Please acknowledge and respond accordingly.
We do look forward to further engegements with you.
Kind regards
Standard Bank Hello Peter Team
***
We hope all is well.
Kindly note we have sent you an email with regards to your matter.
Please acknowledge and respond accordingly.
We do look forward to further engegements with you.
Kind regards
Standard Bank Hello Peter Team
***
CV
Conric V's updateReviewer Update
26 Jul 2024, 12:28I have not received your email as stated in your previous response but when I viewed my credit report and notice you have logged an adverse on my credit report without providing me with any answers to my previous enquiries previously made on this platform.
And I believe why you don't want to respond publicly on this platform, is because you are at fault.
No answers provided from your side when I have clearly stated my FACTS that you can'r refute as you are at fault. The matter I will take further
And I believe why you don't want to respond publicly on this platform, is because you are at fault.
No answers provided from your side when I have clearly stated my FACTS that you can'r refute as you are at fault. The matter I will take further
CV
Conric V's update26 Jul 2024, 12:28
Reviewer Update
I have not received your email as stated in your previous response but when I viewed my credit report and notice you have logged an adverse on my credit report without providing me with any answers to my previous enquiries previously made on this platform.
And I believe why you don't want to respond publicly on this platform, is because you are at fault.
No answers provided from your side when I have clearly stated my FACTS that you can'r refute as you are at fault. The matter I will take further
And I believe why you don't want to respond publicly on this platform, is because you are at fault.
No answers provided from your side when I have clearly stated my FACTS that you can'r refute as you are at fault. The matter I will take further