Bad Poor service from Standard bank

Yesterday I transferred money to my standard bank account,from Capitec bank,it wasn't immediate payment and and know it was a holiday,but however the notification I received from Capitec clearly states in black and white the funds should appear in my account the next business day,but since 8:45 no funds has been cleared to my account by Standard bank,it's not the first time this is happening that I received such poor bad service from Standard bank,you ask for help you are not properly helped,you call in their take forever to answer,I poor service that made me think of looking for another service provider that will not inconvenience me,bad service indeed.