Bad poor no client service Very Bad.

Very poor client service. We received pension money from the government my husband goes to the bank in Marika a to transfer was told that he can't make a transfer he must wait 7 days they doing an investigation it will take 3 days. Go back after 3 days we told that it's not possible musg wait for 3 days by the rustenburg branch. They check on their system email was sent to Marikana branch to relesease the funds that branch has load shedding and cannot forward the email to rustenburg. Ask the teller to call headoffice to send same email to rustenburg its not possible. How so because std bank has one head office they can forward same email to same branch. We ard being inconvenienced by this bank now our. Lives must stop for money that my husband has worked for 20years in Saps Standard Bank has to ask Capitec Bank what and how they give client service experience. This is total nonsense for such big bank. Will be closing our account and shareing this bad experience with everyone