Bad Online Service

I was sent instant cash to my cell phone number using that voucher ******* thing...When I entered the voucher number it never recognised it 5 times then it blocked it. I called the ***, I was put on hold for at least 20 minutes and I ended up hanging up. Then I asked my sender to deposit into my standard bank account since its the same bank it will clear immediately, to our surprise the money is still not cleared till now. ..and it was a matter of urgency that the only had to be instant.