JF
Jacques F

1 reviews | Active since Dec 2016

19 Dec 2016, 12:00

Bad/ no service

<p>I want to change my account as I am currently still on the student achievers account and receive no interest on the money in the account. I left my details for the bank to contact me as I am considering changing to the young professionals account. I have however received no response from the bank. No one has contacted me! I left the same details on various other bank sites. These banks contacted me within half an hour. I am very disappointed with the service and the lack of interest in helping a current customer. I am seriously considering changing banks!</p>

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Replies (3)
Standard Bank
Standard Bank's reply19 Dec 2016, 15:49
Official

Good day Jacques Ferreira

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply20 Dec 2016, 15:27
Official

Good day Jacques Ferreira

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply22 Dec 2016, 14:20
Official

Dear Jacques Ferreira

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petesen

Complaint Resolution Centre

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