Bad / No service

On Saturday 9 April I went to my branch to ask for an increase of my overdraft limit. My application was referred to the credit department. I was informed I will be contacted on Monday 11 April with an answer. On 14 April I again went into the branch and waited for another hour and was informed some excuse that my application was with the ***** department. I made it clear that I need some feedback by close of business today. Today I again had to follow up and yet again the credit department went home without making a decision and they can only follow up on Monday. It takes Standard Bank more than a week to decide if they can increase my overdraft limit. That is NOT moving Forward... maybe without me. So disappointed.