Bad Management filters through whiole company

After 30+ years I switched to capitec, because of non customer focused management at SB. <br> Spend an hour at the branch on the 13 Jan to close my account. Signed all the paperwork and was told it was done.<br> Today I get an statement which clearly show the balance R0 on the 13Th. On the same date a double service fee is added plus interest to date!! <br> <br> The service center's stupid voice computer will not switch me through to a consultant because it first wants a card number - which I don't have because it was handed in at the bank, By punching in random numbers I eventually get through (ref ***) He tells me that they can not close an account - but that is what I have done already!!. .Then tells me i must go to the branch - but that is what I have done already!!. . Then tells me I must log an dispute - but that is why I am calling!! Then tells me I must phone again tomorrow...I give up... <br> <br> Please assign this matter to a resolution specialist who will contact me to resolve my complaint before c.o.b. Friday 29 Jan.<br> <br>