Bad investigation

<p>***** was done on my cheaque account, I followed procudures to stop the ***** and stop my card as a transaction was done on my account from a ref with Google. I emailed google all the information and they responded to say they have no information on that transaction. I reported this on Monday and the lady said they would call me in 3-4days, it's passed 3 days and on the 4th day. I called to get a response to say it was finalized, they money was in my account on Wednesday and taken out again on Thursday, the lady Sibongile said that the payment to Google was made to Google, but I emailed google and they said they could not pick up on that payment. Standards banks investigation is very poor on there side, it's a lot of money taken out of my account and now they decide to re-open it after I did there work, if it was done it was done from ***** as I have no accounts with Google. This is no joke this is people's hard earned money being taken out and standard bank do not assist us in any good manner to help and push this process sooner as I have accounts to pay for.</p>