SN
Siphokazi N
1 reviews | Active since Sept 2015
18 Jan 2025, 09:33
Bad inconsistent service
Such a bad experience with standard Bank. I called yesterday to get a settlement letter for the credit card and I was told I will get it in the next few minutes. I still did not receive the letter, I just went to the bank now to query it I'm told I will get it in two days which I find ridiculous. And the misinformation three people giving me 3 different stories on how this will be done is so disappointing.
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
18 Jan 2025, 09:41Good day Siphokazi,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Jan 2025, 09:41
Official
Good day Siphokazi,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
SN
Siphokazi N's updateReviewer Update
18 Jan 2025, 09:45I just need this letter for its a matter of urgency. Why would I need to wait two days for just a letter.? Because if you can provide the amount you can definitely put it in writing
SN
Siphokazi N's update18 Jan 2025, 09:45
Reviewer Update
I just need this letter for its a matter of urgency. Why would I need to wait two days for just a letter.? Because if you can provide the amount you can definitely put it in writing
Standard Bank's replyOfficial
18 Jan 2025, 10:45Good day Siphokazi,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Jan 2025, 10:45
Official
Good day Siphokazi,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
SN
Siphokazi N's updateReviewer Update
18 Jan 2025, 13:07I got a call from someone handling my query he assured me I would be getting the letter before 12 today seeing it's 1pm now it looks like you guys are fond of empty promises
SN
Siphokazi N's update18 Jan 2025, 13:07
Reviewer Update
I got a call from someone handling my query he assured me I would be getting the letter before 12 today seeing it's 1pm now it looks like you guys are fond of empty promises
SN
Siphokazi N's updateReviewer Update
20 Jan 2025, 09:47Guys please be serious, how difficult is it to draft a settlement letter giving me an amount? This is ridiculous honestly
SN
Siphokazi N's update20 Jan 2025, 09:47
Reviewer Update
Guys please be serious, how difficult is it to draft a settlement letter giving me an amount? This is ridiculous honestly
Standard Bank's replyOfficial
20 Jan 2025, 12:15Good day Siphokazi,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Jan 2025, 12:15
Official
Good day Siphokazi,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***