SM
Simangele M

1 reviews | Active since Feb 2010

20 Sept 2016, 14:04

bad homeloan application

<p>I app**** for a home loan on Monday with my husband through ****arney branch and had no feedback from them till Friday when I queried they told me my application was not captured because system was down, now I receive a call from a lady telling me that my application was declined because of affordability only to find that my other income was not captured hence the affordability issue, I am really unhappy and was not expecting this from Standard bank</p>

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Replies (3)
Standard Bank
Standard Bank's reply21 Sept 2016, 09:42
Official

Good day Simangele

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply21 Sept 2016, 16:02
Official

Good day Simangele

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply23 Sept 2016, 16:43
Official

Good day Simangele

Thank you for allowing us an opportunity to address your complaint.

We value your feedback and continuous support.

Kind regards

Complaint Resolution Centre

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*** (fax)

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