Bad handling of complaint

After my card was detained by a Standard bank ATM on 16 December 2015, I was charged R125 for a new replacement card. First of all I think its not fair that your clients should pay for something that was not their fault. But the biggest issue I have is how the situation was handled by the guy at the bank called Reduwaan Papier at the Standard Bank Franschhoek Branch. He was totally unproffesional and told me i was \being difficult"and did not want to listen to reason. Damn right I'm not listening to reason if my hard earned Money is being taken from me unfairly. So the policy is that you pay for a replacement card while waiting for your new card and in the meantime I could only withdraw money from inside the bank. Well I prefer NOT to withdraw money from inside the bani as I don't always have time to go inside. I have a cheque acc for a reason"