Bad handle of credit card ***** case no:***

I just received an SMS from Standard bank to settle a minimum amount on the credit card, which according to my knowledge and understanding is under ***** investigation. I was told that the account has been frozen and now there are charges.The last person I spoke to from your side said I must look at my statements, but did not mention that the case was closed. I looked at the statement and still the transactions are *****. Credit card statement I printed from the auto bank machine does not have detailed transactions and was not helpful. I demand that someone sends my full transactions details report on my credit card from 01/05/2015 to date as a matter of urgency as it seems I need to do the investigations myself. How the matter was handled was terrible, consultants gave me different stories of what happened to my account and left me confused and irritated. I doubt that I will continue to be a customer of Standard Bank, because my family savings are not secure and terribly managed.I am extremely disappointed in the bank.