Bad Forex Services

I recently sent an outward TT to Australia via internet banking. A few minutes after the transaction I realized that I had entered the incorrect BIC Code, meaning that the funds would end up at a different Australian Bank, I called Standard Bank Forex Payments and was driven from pillar to post. All I wanted was for them to assist in redirecting the outward TT to the correct Australian Bank. One of the customer services consultant told me to obtain a GPS Tracker No. God alone knows what I'm supposed to do with that. All I needed was for the funds to be redirected to correct Australian Bank. No solutions offered or assistance with my debacle. The payment reference no was OTT***7 and the transaction ref no was OT26252ZZA***. The Reference No for my email was PPB***. I need urgent assistance to resolve my issue.