BAD FINANCIAL ADVISE

I have never received such bad service and financial advise. <br> <br> I have a bond with standard bank. during the application i was ill advised by the home loan financial planner Neo Motsepe, The \financial planner\" advised me that if i have extra money i can pay it into my bond and i will have access to it when i need the funds. I then transferred \"RX\" . Now that i need the fund i am was told i need to apply for the access bond facility which i did. They are now telling me that i cannot access the funds because i needed to pay the interest first, the \"financial planner\" didn't inform me of this. I logged my query on Friday 26th of February 2016, i had to constantly make follow up on my query. Only today the \"manager\" response to my query (Buthi Mokoena). He is now telling he is not seeing any ill advise from Neo. This is clear that he is not understanding the wrong advise i received. The experience i have had since having a bond with SBSA has been nothing but unpleasant. I have been banking with them for the past 15 years. <br> This is the worst service/advise i have received from such reputable institution."