Bad Feedback from all employees

I have been trying to increase my credit card limit for the past 2 weeks. The first time I phoned, the application went through but was declined because I did not wait the required amount of time between increases to re-apply - I was told I can apply in 21 days. I called again after the 'required' 21 days and was THEN told not to apply now, because the waiting period is 31 days. I had left my details to have them call me back which was done - and the application was denied AGAIN because of the 1st application that was declined (apparently they include those days as from when you can apply again, and not from the first date - which was more than 30 days) The point being - I have not received ANY PROPER feedback from ANY of the sales consultants that I have spoken to - everyone has something different to say and NO ONE can help me properly, which in turn is blocking me from getting a credit card increase even though I am pretty sure I qualify ( I have had sales people cold calling me the WHOLE of January asking me to increase which I have been declining) Can I please get a PROPER response from STD Bank from someone who is trained with the proper knowledge????? It's bad enough we have to wait +/ 20 minutes on the phone to have someone actually answer it...