NM
Nthambeleni M
1 reviews | Active since Oct 2019
10 Nov 2023, 11:53
Bad experience with standard bank home loan
Bad experience with standard bank home loan. I took a home with them, it was an open account.n i was never told once i give a notice for cancellation i can never have access to the money that i had in the bond. I had R47000 in my account that i can assess anytime. I then changed the service provider, but they fixed my account . I dont have excess to that money anymore, and they still expect me to continue paying the instalments every month. Ive asked my private banker(Kopano K Seema) to inquire about this and give me feedback, i have been waiting for her call since 2 weeks ago
Helpful (0)
Replies (11)0
Replies (11)
Standard Bank's replyOfficial
10 Nov 2023, 11:54Dear Nthambeleni
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Nov 2023, 11:54
Official
Dear Nthambeleni
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
NM
Nthambeleni M's updateReviewer Update
10 Nov 2023, 12:10They never call. But il wait and see this time around
NM
Nthambeleni M's update10 Nov 2023, 12:10
Reviewer Update
They never call. But il wait and see this time around
Standard Bank's replyOfficial
10 Nov 2023, 12:17Dear Nthambeleni
Our team will be in touch.
Please be on the look out for further feedback.
Kindly be on the look for our call.
Kindest regards
Standard Bank Hello Peter Team
***
Our team will be in touch.
Please be on the look out for further feedback.
Kindly be on the look for our call.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Nov 2023, 12:17
Official
Dear Nthambeleni
Our team will be in touch.
Please be on the look out for further feedback.
Kindly be on the look for our call.
Kindest regards
Standard Bank Hello Peter Team
***
Our team will be in touch.
Please be on the look out for further feedback.
Kindly be on the look for our call.
Kindest regards
Standard Bank Hello Peter Team
***
NM
Nthambeleni M's updateReviewer Update
13 Nov 2023, 14:09I received an sms saying my problem is resolved n someone is going to call me. Ive been waiting for the call since Friday
NM
Nthambeleni M's update13 Nov 2023, 14:09
Reviewer Update
I received an sms saying my problem is resolved n someone is going to call me. Ive been waiting for the call since Friday
Standard Bank's replyOfficial
13 Nov 2023, 14:11Good Day Nthambeleni
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Nov 2023, 14:11
Official
Good Day Nthambeleni
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
NM
Nthambeleni M's updateReviewer Update
13 Nov 2023, 21:39Ive never been so frustrated like this my entire life.my money that i can access was R47000 initially now i can only see R9000 n my app🤦🏽♀️🤦🏽♀️🤦🏽♀️🤦🏽♀️ this keeps on happening all the time, n when u ask no 1 is willing to give you the explanation as to what happened to the rest of the money. Never trust standard bank with your money. especially with access bond, its ****!!!
NM
Nthambeleni M's update13 Nov 2023, 21:39
Reviewer Update
Ive never been so frustrated like this my entire life.my money that i can access was R47000 initially now i can only see R9000 n my app🤦🏽♀️🤦🏽♀️🤦🏽♀️🤦🏽♀️ this keeps on happening all the time, n when u ask no 1 is willing to give you the explanation as to what happened to the rest of the money. Never trust standard bank with your money. especially with access bond, its ****!!!
Standard Bank's replyOfficial
13 Nov 2023, 21:52Dear Nthambeleni
We regret the delay in getting back to you.
We will follow up with our team on this matter.
Our team will be in touch.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
We regret the delay in getting back to you.
We will follow up with our team on this matter.
Our team will be in touch.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Nov 2023, 21:52
Official
Dear Nthambeleni
We regret the delay in getting back to you.
We will follow up with our team on this matter.
Our team will be in touch.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
We regret the delay in getting back to you.
We will follow up with our team on this matter.
Our team will be in touch.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
NM
Nthambeleni M's updateReviewer Update
15 Nov 2023, 15:30My issue is resolved. Thank you
NM
Nthambeleni M's update15 Nov 2023, 15:30
Reviewer Update
My issue is resolved. Thank you
Standard Bank's replyOfficial
15 Nov 2023, 15:32Hi Nthambeleni
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. Please update your rating in line with the service you received.
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. Please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Nov 2023, 15:32
Official
Hi Nthambeleni
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. Please update your rating in line with the service you received.
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. Please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Kindest regards
Standard Bank Hello Peter Team
***
NM
Nthambeleni M's updateReviewer Update
18 Dec 2023, 16:40Yoh standard bank is playing with my mind. This was resolved, my money was sent back to my account and i could withdraw it and this was the money I deposited to my account so it was mine and i had assess to it. Now
That i have withdrawn the money i am now owing them. How ??? I am really getting annoyed.
That i have withdrawn the money i am now owing them. How ??? I am really getting annoyed.
NM
Nthambeleni M's update18 Dec 2023, 16:40
Reviewer Update
Yoh standard bank is playing with my mind. This was resolved, my money was sent back to my account and i could withdraw it and this was the money I deposited to my account so it was mine and i had assess to it. Now
That i have withdrawn the money i am now owing them. How ??? I am really getting annoyed.
That i have withdrawn the money i am now owing them. How ??? I am really getting annoyed.
Standard Bank's replyOfficial
18 Dec 2023, 16:45Dear Nthambeleni
We value your correspondence back to us.
Please be aware that our staff will follow up.
We'll be in contact with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We value your correspondence back to us.
Please be aware that our staff will follow up.
We'll be in contact with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Dec 2023, 16:45
Official
Dear Nthambeleni
We value your correspondence back to us.
Please be aware that our staff will follow up.
We'll be in contact with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We value your correspondence back to us.
Please be aware that our staff will follow up.
We'll be in contact with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***