Bad experience with Standard bank home insurance

I am with Standard bank home insurance for many years, I had a good with experience with them in the past. However on the 11th January 2020 i put in a claim and i was called, the contracting companies came out to assess the damages and till date been 02 December 2020 my claim is outstanding. I received a phone call from a guy named Siyabonga and i requested him to call me a little later on the set date but he never called up until present. I even went onto my policy online and requested to be called but i was never called. Ended up writing a complaint online on my profile, still nothing happened. I am left with no choice but raise my concern on this platform because Standard bank is fast to increase our premiums but cannot assist.