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kirsten S
1 reviews | Active since Oct 2024
09 Oct 2024, 09:59
Bad experience with Standard Bank
I opened an account last month, went to the branch and collected my card. Set up my online banking and then proceed to transfer funds into the account. Only to find I cannot do any transactions on the account at all. The fee for the card has been taken however. I phoned the bank and was then told the branch had suspended the card and I now have to take the time which I do not have to go a branch, sit and wait for this issue to be resolved. I will be closing the account.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
09 Oct 2024, 10:05Dear Kirsten,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply09 Oct 2024, 10:05
Official
Dear Kirsten,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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kirsten S's updateReviewer Update
11 Oct 2024, 08:30Thank you very much to Standard Bank Bedfordview and the Hellopeter team. This is issue was resolved.
I am very impressed on the speed in which it was done.
I am very impressed on the speed in which it was done.
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kirsten S's update11 Oct 2024, 08:30
Reviewer Update
Thank you very much to Standard Bank Bedfordview and the Hellopeter team. This is issue was resolved.
I am very impressed on the speed in which it was done.
I am very impressed on the speed in which it was done.
Standard Bank's replyOfficial
11 Oct 2024, 08:32Dear Kirsten,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
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Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
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Standard Bank's reply11 Oct 2024, 08:32
Official
Dear Kirsten,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
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