AK
Ayanda K

1 reviews | Active since Nov 2024

17 Oct 2025, 17:59

Bad experience with standard bank

My name is Ayanda Khumalo, from Johannesburg I going through a very bad experience with standard bank, I had an account with them back 14 years ago and I have very difficult time in 2011 I was in employed for a very long time now I m dealing with Debt councilor who told me to request a letter from them because i shows that I had debt with them that I don't remember also because of time , they said it should a prescription letter because of the years all debt after 3 years they get written off , when I called standard bank they told me it was an overdraft for cheque account which amount to R41000.00 and I asked them why it's was not prescribed it took a month of back to back emails and calls, just yesterday they told me that they sold the account to Nimble attorneys , so they wrote it off and sold it to the attorneys so I call the attorneys and we made an agreement of paying the debt that is supposed to subscribed , I feel ****** according to credit act, please be careful I'm really in a situation all other debt were subscribed only standard bank that is holding me up for my name to be free of Debt thank you.

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Replies (2)
Standard Bank
Standard Bank's reply17 Oct 2025, 18:01
Official
Dear Ayanda, 

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply20 Oct 2025, 11:04
Official
Dear Ayanda,

We hope you're well. 

We made attempts to reach you on your mobile and sadly could not get hold of you. . 

Kindly provide us with a suitable time to reach out should you still need our assistance. 

We look forward to hearing from you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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