TD
Thandeka D

1 reviews | Active since Oct 2013

04 Nov 2017, 08:53

Bad experience home loan department

App**** for a home loan with Standard bank, loan was approved on 7 Sep for 60% of the total requested. 14 Sep I received communication from attorneys with contract agreement for me to sign, which I did not sign as it had incorrect details. 27 Sep Standard bank consulted offered me an option to lower my interest rate on the loan by opening Standard bank account. 12 Oct received communication from attorney to transfer the balance of the loan amount (40%), which I did. 20 Oct received communication that my loan was withdrawn due to ‘valuation is NOW poor, assessors comment this is a slow moving area’. How is it that the application which went this far in the process can just be withdrawn, I declined offers from other banks and accepted the one from Standard bank only for them to give this pathetic service. I am glad I actually even postponed opening an account with them, this is unacceptable.

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Replies (2)
Standard Bank
Standard Bank's reply05 Nov 2017, 01:45
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly email us on the below email address with your account or ID number in order for us to escalate your matter further.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Simphiwe Mtolo

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply15 Nov 2017, 09:46
Official

Dear Miss Dube

Kindly refer to the email correspondence wherein the feedback has been provided.

Regards

Complaint Resolution Centre
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