bad experience from ucounts and sb securities

I have had a terrible experience with standard bank ucounts and standardbank securities. i transferred u counts points from my u counts to the only available savings account that was eligible to receive the funds from my app, Which happened to be a sb securities tax free investment account. The points were transferred on the 04/04/24 and the funds have not reflected in the account. when calling ucounts i am told that the transaction was successful from their side yet sb securities say no funds were received. Can i please get assistance or have the points credited back into my ucounts account since no one knows what happened to the funds.