1 reviews | Active since Feb 2024
BAD EXPERIENCE
I have travelled to Saudi Arabia on 11 February 2024, Saudi Arabia sim card not compatible to my SA phone i had to buy new phone and download all apps to new phone, Before I left i went to Cape Gate branch in CT to change my verification from SMS to Email address. Lady did not bother to update my profile. Now i have a challenge of receiving my OTP as it still sent to Cell phone not sent to email as requested before. I have sent number of complaints emails to their complaints department no feedback received since then. My family is in need of funds an I am unable to process payments from my side because the OTP is sent to my cell phone number. Over and above i have sent them the google meet invite so that they we can chat live on the google meet and resolve this matter instead my initiation was declined and no other alternative possible solutions to my query. I have provided them with my ID number, SA cellphone number, KSA (Kingdom of Saudi Arabia) cellphone number, Hotel name address and contact number and as well as my current Hotel room number. ALL I NEED IS TO BE ABLE TO GET MY OTP VIA MY EMAIL ADDRESS NOT CELL PHONE. Only correspondence received was acknowledgement of complaints with the following ref numbers ***7 and ***7. My South African Cell phone is *** and my KSA number is +***09. I really need help just to be able to transfer funds to my family back in SA.
Because of this experience unfortunately i am considering moving my business else as where.
The question back of my mind is "Would I have been treated the same way if I was white?"
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
KSA number +***09
KSA Hotel number +***00
Room 719
Alternatively you can send me Zoom link or Google meet link we can chat live .
Please advise how you will be reaching out to me.
Thanking you
Lonwabo Terminate Magoda
KSA number +***09
KSA Hotel number +***00
Room 719
Alternatively you can send me Zoom link or Google meet link we can chat live .
Please advise how you will be reaching out to me.
Thanking you
Lonwabo Terminate Magoda
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Despite my frustration earlier on I must be honest not all STD staff are *********** the Lady who just called me was beyond being professional her name is Yolanda Mati. I mean while we were on the call trying to resolve the matter she had to call IT guys to do some stuff behind the scenes each time she assured me that she would call me and we are going to resolve this matter. With me having to have experienced what i experienced i had little next to none confidence that she would really call me again however she kept on calling back till we resolve the matter. I commend Yolanda Mati for her patience and calming me down by virtue of her assistance. Eventually after few min later I was able to access my profile.
Yolanda I Thank you from the bottom of my heart for granting me an opportunity to send money to my family in Cape Town.
Yolanda Your service to me has actually made me not to continue to move my business elsewhere.
Now I can relax
I don't want the Lady in Cape Gate to loose her Job, I insist that she should not be disciplined but rather the branch manager to have a conversation with her in order to make sure that this does not happen to the next person. It might be matter of life or death to the next person.
Once Again Thank you Yolanda
Despite my frustration earlier on I must be honest not all STD staff are *********** the Lady who just called me was beyond being professional her name is Yolanda Mati. I mean while we were on the call trying to resolve the matter she had to call IT guys to do some stuff behind the scenes each time she assured me that she would call me and we are going to resolve this matter. With me having to have experienced what i experienced i had little next to none confidence that she would really call me again however she kept on calling back till we resolve the matter. I commend Yolanda Mati for her patience and calming me down by virtue of her assistance. Eventually after few min later I was able to access my profile.
Yolanda I Thank you from the bottom of my heart for granting me an opportunity to send money to my family in Cape Town.
Yolanda Your service to me has actually made me not to continue to move my business elsewhere.
Now I can relax
I don't want the Lady in Cape Gate to loose her Job, I insist that she should not be disciplined but rather the branch manager to have a conversation with her in order to make sure that this does not happen to the next person. It might be matter of life or death to the next person.
Once Again Thank you Yolanda
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review. It means the world to us and to our entire team!
We have escalated the complaint to the branch management team to investigate further.
We look forward to serving you again soon!
Kindest regards,
Standard Bank Hello Peter Team
***
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review. It means the world to us and to our entire team!
We have escalated the complaint to the branch management team to investigate further.
We look forward to serving you again soon!
Kindest regards,
Standard Bank Hello Peter Team
***