1 reviews | Active since Jul 2020
Bad experience at standard bank
I am very disappointed and frustrated with standard bank , and with standard bank kzn phoenix branch , I opened a sum1 account for my child online, a savings account , they told me to send his birth certificate and my id , it was approved online and they told me to go collect the card at a standard branch
I then took early leave from work and rushed to standard bank , the consultants that work in the phoenix branch told me, they cant give me the card cause my child's birth certificate the stamp on it is slightly faded , okay I agree its slightly faded , but my problem is when I sent the certificate to the department who opened my account why did they not reject it , why did they approve and tell me to go collect my card
I have wasted my time and fuel to go there , and wasted my boses time at work cause I left early , this is unexpectable and I won't even continue with this bank il open some where else
I dont suggest anyone else if you going to be treated like this
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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I am very irritated with this reply from your agent , after weeks of it been approved and open , after the damage been done , me going to the bank to find out i cant get the card , I get a reply from the agent today via email , hi please send clear copy of birth certificate with stamp , no phone call , no apology to say sorry for what happened nothing ...I am very irritated.
I am very irritated with this reply from your agent , after weeks of it been approved and open , after the damage been done , me going to the bank to find out i cant get the card , I get a reply from the agent today via email , hi please send clear copy of birth certificate with stamp , no phone call , no apology to say sorry for what happened nothing ...I am very irritated.