Bad experience and it continues to the point I am closing my bank account

<p>On the 4 May 2017 my account was de*****ed, I immediatley called the ***** and risk emergency number at Std Bank, however the first consultant I spoke to didnt even give me a reference number as he said he would in an sms ....but I decided to call back as I saw another amount that was pending a payment , that was not made by me on my internet banking and called in to ask if they could stop the payment and spoke to another consultant. Who gave me a reference number and a number to call if I have any issues. However I was supposed to be contacted within 6 working days...it got to day 9 and nobody contacted me. So I called the ***** and risk department on the number that I was given by the consultant on the 04/05/2017. I tried 3 timeson the 17/05/2017 and nobody answered the call. I eventually went through the customer care line, where one lady eventually answered the call and told me she would get a consultant to call me back. I received a call after 15 minutes , but to my dismay I was told that I needed to complete a form telephonically and that she does realise that it is outside of their turnaround times, so she will escalate it and I can expect a call early next week….EARLY NEXT WEEK, how is that escalating it? I have to wait another week for someone to contact me. Probably just to tell me that I still have to come into the branch to collect my card!<br />When I expressed how upset I was she said she will escalate it and within 72 working hours someone will contact me….THAT IS STILL NOT GOOD ENOUGH STANDARD BANK. I then proceeded to ask to speak to her manager. She put me on hold again….and I waited for 10 minutes….and no-one picked up the call. I then got a message on their face book page after posting this message there, advising that someone will contact me...nobody contacted me. I then got a contact that I know that works at Standard Bank to assist me. I got a call yesterday afternoon to say that the transactions have been reversed, but I need to collect my card at Sandton branch, I asked her to change it to Sandton City, she said she cant do it on her side, but I must go to Sandton City Branch and ask them to change it...I mean really??? I then asked my contact to assist again, and was advised it was delivered to Sandton City, however on Face Book messenger, I also got confirmation that it was sent to Sandton City ....and guess what I went there now to Sandton City and the card is not there!!!!! Thank you Standard Bank, I have been a loyal customer for 9 years, never missed a payment to my credit card or homeloan account and this is how I have been treated! I am done, I will be closing my account and switching my ban**** Thanks for making a bad experience even worse !!! Reference number ********** , if you even care to apologise and at least look at your procedures and systems so that no one else has to go through the same kind of bad service and maybe you can salvage a bit of a good reputation that you once had...</p>