NM
Nothando M

1 reviews | Active since Dec 2014

02 Dec 2025, 11:23

Bad experience

i have a account with standard bank and had to travel to swaziland i activated international travel on the card for the specific dates that i traveled.. before traveling i went to withdraw, atm read card not working... i didnt get the money. went to eSwatini same thing happened when i entered the boarder and used the 1st standardbank Atm it didnt work even on swiping at the Shoprite at the oshoek boarder gate. i tried withdrawing at an atm at Gapes Mall eSwatini ..still no money. i have to transfer money to my capitec account which still today hasnt reflected.. i called now and i was told it was hanging ...and i asked if i had not called the money will hang forever. same card is still not working i tried instant money,,, still nothing

charged for the transactions R15 for instant money R7 times 2 for payshap fees as i had to transfer money to make payments

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Replies (6)
Standard Bank
Standard Bank's reply02 Dec 2025, 11:34
Official
Dear Nothando

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply02 Dec 2025, 15:18
Official
Dear Nothando 

 
Thank you for taking our call. 

We sincerely apologise for the inconvenience you experienced with us. 

Have a great day further. 

Thank you. 


 
Kindest regards
Standard Bank Hello Peter Team 
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NM
Nothando M's update03 Dec 2025, 13:49
Reviewer Update
i need my money today cant do an eft from the 27th till today the money isnt credited

sr ***
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NM
Nothando M's update03 Dec 2025, 15:25
Reviewer Update
i need my money today not being sent from pillar to post... and sending different reference numbers... i want wht belongs to me
Standard Bank
Standard Bank's reply03 Dec 2025, 18:33
Official
Good day Nothando,

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Kindest regards 
Standard Bank Hello Peter Team 
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NM
Nothando M's update04 Dec 2025, 08:55
Reviewer Update
how long should i wait for my money, i need to buy baby nappies with that money so i need it as in yesterday your stories are annoying me. if i were a white person i would be taken seriously