Bad everything from admin to service delivery

It is very appalling that I've had problem s with you guys ever since I was at university. first you made malicious bank charges to my account and only repaid me when I laid a complaint with the bank ombudsman. you listed my account without letting me know or getting one of your consultants to call me and I only found out now when I checked my credit report. out of my own accord I contacted you and asked for your banking details so I can clear my name which you did and told me that I owe R11 000. when I checked my report it said the amount listed for was R7 800. the only rationale I could come up with why this amount escalated this bad is you standard bank wanted to gain more interest from loan which you did. I paid the amount 2 days later and one of your consultants advised that my name will be removed. 2 months down the line I ask for my report from trans union and I'm told you never sent them any update. please can you stop being spiteful I already paid you the money you never told me I owe and its more than the initial debt. you've already proved to me you are an unreliable Bank 3 years bank I just need you to clear my name and we can part way amicable