Bad customer treatment by Standard bank

Item: Standard Bank
Rating: 1
Author: Patricia F

I have been banking with standard bank for 14 years, however their service is getting worse and worse. Today they just deactivated my card and when i called no explanation could be provided, i was told my card will only be active in 24 hours. What a terrible way to treat loyal customers. No apology was even given.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

05 Dec 2019, 08:22

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank's reply05 Dec 2019, 08:22

Official