KM
KARABO M
1 reviews | Active since Jan 2016
30 May 2025, 16:28
Bad Customer Services - Ignores me Blatantly
Good Day I have been making several requests to be called back by Noluvo and she ignores all requests to call me back with regards to capital adjustment REF ***
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
30 May 2025, 16:35Dear Karabo,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply30 May 2025, 16:35
Official
Dear Karabo,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
KM
KARABO M's updateReviewer Update
01 Jun 2025, 08:57 Thank you, Noluvo, for your call and for ultimately resolving the persisting matter. I wanted to clarify a misunderstanding on my part: I was under the impression that you were the individual from the back office who dealt with my capitalization request, rather than the person who took my call initially.
My frustration was directed at the back office individual I expected to call me back. The lack of clarification from other team members and my continued request for 'Noluvo' contributed to this confusion. I'm not suggesting there's a specific 'Noluvo' in the back office, but rather the person who handled my request.
Regardless, I'm very grateful for your assistance."
My frustration was directed at the back office individual I expected to call me back. The lack of clarification from other team members and my continued request for 'Noluvo' contributed to this confusion. I'm not suggesting there's a specific 'Noluvo' in the back office, but rather the person who handled my request.
Regardless, I'm very grateful for your assistance."
KM
KARABO M's update01 Jun 2025, 08:57
Reviewer Update
Thank you, Noluvo, for your call and for ultimately resolving the persisting matter. I wanted to clarify a misunderstanding on my part: I was under the impression that you were the individual from the back office who dealt with my capitalization request, rather than the person who took my call initially.
My frustration was directed at the back office individual I expected to call me back. The lack of clarification from other team members and my continued request for 'Noluvo' contributed to this confusion. I'm not suggesting there's a specific 'Noluvo' in the back office, but rather the person who handled my request.
Regardless, I'm very grateful for your assistance."
My frustration was directed at the back office individual I expected to call me back. The lack of clarification from other team members and my continued request for 'Noluvo' contributed to this confusion. I'm not suggesting there's a specific 'Noluvo' in the back office, but rather the person who handled my request.
Regardless, I'm very grateful for your assistance."
Standard Bank's replyOfficial
01 Jun 2025, 10:41Good day Karabo,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Jun 2025, 10:41
Official
Good day Karabo,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***