Bad Customer Services

I have home loan with standard bank did requested the bank to reinstate debit order in December got reply back in January the forms is complete incorrectly needs complete and sent back if I don't sent it back i must make the payments manually. This is what I din in January ,to my surprise on the 21/02 the bank run debit order which I wasn't aware of. My bank paid for the debit but charge me fee of R900 but my bank account is now in excuse ,I had to reverse debit order which cost me R270 unpaid charges, I had contact Standard bank csresolution department last week Monday ,spoke to Vuyiswa Maduna she request my bank statement did forward it thru then she told someone else will contact which never happened ,had sent two emails which didn't response eve today ,no one had contacted me still waiting .for my refund of R1170