Bad customer service - taking forever

<p>i had a simple request, which now is 2 months old.</p> <p>i was surety on a homeloan acount, the main account holder passed away, most of the loan settled, the rest should have been written off, i justed wanted to find out if it has been done, and wanted a confirmation letter. The letter said they are going to write off R67 256.43 within 14 days of the letter, and then cancel the bond account, that was 22 Aug 2016.</p> <p>i have received statements i asked for , i haven't received any confirmation letter, and i haven't received any non-auto communication from standard bank, I have send email to customer relationm prelegalcancellations, deceased recoveries, homeservermailbox, homeloanspwoadmin, customer fulfilment, information @ standardbank and other individual people that also didn't help me.</p> <p>i want a cofirmation letter and statement.</p>