Bad customer service support

<p>Hi there,</p> <p> </p> <p>Towards the end of November 2016 I visited one of your branches to cancel my monthly R1000 savings debits, and funeral cover totherefore close the Student Achiever Account I have with you.</p> <p> </p> <p>I was advised that an amount of R2 800 would be deposited into my account the following day, however an amount of R1 800 was deposited. </p> <p> </p> <p>I waited patiently and never raised the matter as I assumed that the rest would be deposited after the 32-day-notice period, only to wait until Jan 2017. </p> <p> </p> <p>I then submitted an online complain with regards to this, only to receive response about 2-3 working days later, no apology with regards to the matter, only advised to wait until the 13th Jan. 2017 for the matter to be "investigated". Taking lightly the fact that I have to register, and therefore I'm majorly inconvenienced.</p> <p>Now I fully understand why my family has been advising me to leave your bank. Such communication and treatment is appalling. </p> <p>Solve my issue promptly and cancel that funeral cover. I want no dealings with your bank anymore. </p> <p> </p> <p>Thanks,</p> <p>Disappointed customer</p>