Bad Customer Service - Standard Bank Mobile

Quite often we often associate bad planning and process with the public sector. I was really shocked about the service I received from Standard Bank Mobile. Some time in April I received an unsolicited call from Standard Bank Mobile selling me a contract cellphone and I was agreeable to the product. The agent said the phone will be arriving in three days time. After three days there was no cellphone. I called them and I told in fact it will be arriving in seven days time. Upset at this I cancelled the whole thing. The following day I visited their dedicated website (which is more like to takealot in that it has a cart wherein you can do a direct purchase) and I attempted to buy the cellphone. It is hanging with " Order is being processed". Twenty four hours later it is still hanging on that. When you called them on their number ***you are made to wait forever. I eventually left my number for a callback. Twelve hours later I have not been called by anyone. I am truly let down by a bank I have been with, for over twenty five years.